Shifa Trust | Privacy Policy
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you in order for us to provide you with our marriage introduction services.
We collect some or all of this information from you either via our online form or over the telephone.
We use a Secured Sockets Layer protocol (SSL) to ensure that the personal information that you provide to us via the website is kept secure.
We will never share your information with any third party without your prior consent.
We may be legally obligated to share your information with our regulatory body, the police or a government agency.
We may share your information with third party service providers of IT, CRM and telephony systems.
These services and systems will enable us to manage your case effectively and will allow us to communicate with you.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing your information is your consent. You are able to remove your consent at any time. You can do this by contacting us via email: info@shifa.org.uk
The type of personal information we collect
In order for us to provide you with a good quality service, we require certain information from you such as your name, address, telephone number, email address, date of birth, occupation, gender, marital status, employment status, and occupancy status. This is not an exhaustive list and the information we require will depend on your personal circumstances.
How we store your personal information
We use a variety of security measures to protect your data and we have adopted procedures and put safeguards in place to prevent unauthorised access to your information.
We use third party IT and CRM system providers to store your information. We take appropriate steps to ensure third party providers act within the applicable law to ensure your personal information is protected.
Your information will not be kept for longer than is necessary for us to provide you with our service that you requested.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at the details provided below if you wish to make a request.
Our contact details
Shifa Trust
shifa.org.uk
info@shifa.org.uk
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details provided above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Privacy policy dated January 2024